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Privacy Policy

Effective Date: 01 June 2025

At Rise Construction Group, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, https://rise-cg.com.

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1. Identity and Contact Information of the Data Controller

Rise Construction Group is the data controller responsible for processing your personal data.

Contact Details:
Phone: (424) 200-0202
Email: hello@rise-cg.com
Address: P.O. Box 8183, Calabasas, CA 91372

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2. Types of Personal Data Collected

We may collect the following categories of personal data:

  • Contact Information: Name, email address, phone number, mailing address

  • Usage Data: IP address, browser type, operating system, pages visited, time spent on pages

  • Transaction Data: Payment information and billing details (only when applicable)

  • Marketing Preferences: Email opt-ins and communication preferences

We collect this data through contact forms, newsletter signups, cookies, and analytics tools.

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3. Purposes of Data Processing

We process your personal data for the following purposes:

  • To respond to inquiries and provide customer support

  • To process transactions and deliver requested services

  • To improve our website functionality and user experience

  • To send marketing communications and promotional materials (only with your consent)

  • To comply with legal and regulatory obligations

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4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), the legal bases we rely on for processing your data include:

  • Consent – when you have given us explicit permission (e.g., newsletter signup)

  • Contract – when processing is necessary to fulfil a contract or pre-contractual requests

  • Legitimate Interests – for website analytics, customer service, and business operations

  • Legal Obligation – when we are required to process data to comply with applicable laws

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5. Sharing of Personal Data with Third Parties

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.

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6. Your Data Rights

You have the following rights under GDPR:

  • Access – Request a copy of the personal data we hold about you

  • Rectification – Request correction of inaccurate or incomplete data

  • Erasure – Request deletion of your personal data ("right to be forgotten")

  • Restriction – Request restriction of how we process your data

  • Objection – Object to data processing based on legitimate interests or direct marketing

  • Portability – Request transfer of your data to another service provider

To exercise any of these rights, please contact us at hello@rise-cg.com.

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7. Data Retention Period

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Retention periods may vary depending on the nature of the data:

  • Contact and communication data: Up to 3 years after last contact

  • Transactional data: Up to 7 years (for tax and legal purposes)

  • Website analytics data: Typically 14–26 months (depending on the analytics provider)

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8. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • Transfers to countries deemed to have adequate data protection by the EU

  • Binding Corporate Rules or other legally approved mechanisms

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Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. When we update it, we will revise the “Effective Date” at the top. We encourage you to review this page regularly.

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Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Rise Construction Group
Phone: (424) 200-0202
Email: hello@rise-cg.com
Address: P.O. Box 8183, Calabasas, CA 91372

SMS Terms & Conditions

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SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Rise Construction Group, you may receive messages related to Follow-up messages.

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive various SMS messages per week about your [appointments/billing, etc.].

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Rise Construction Group in the following ways:

 - By submitting an online form

Opt-Out Method:

You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at hello@rise-cg.com

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our privacy policy page.
Message frequency may vary.

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